The Eperformance Training Academy
We are on a mission to educate and consult in the public sector. From webinars on Grants Management, to technical sessions on Dynamics CRM, the Eperformance Training Academy is here to bring you up to speed whether your skillset is entry-level or highly technical.
Have a look at our events for upcoming webinars and courses and register today.
Have a look at our course listing to see what fits your needs.
This 4 day course focuses on extending Microsoft Dynamics CRM 2016 beyond the out of the box features and takes up where the Dynamics CRM Boot camp leaves off. A variety of code samples and exercises are provided to ensure the most common and useful extensions are reviewed with physical take-aways for students. The 4 days focus around the following major topics:
Day 1 – Advanced Configuration & Tools: Workflows, Dialogs, the Ribbon Workbench and SDK Tools
Day 3 – Plugin and Web Service Development
Day 4 – Interfacing: Mastering the API
Modules all contain a hands on approach, students can bring their own laptops or use the ones provided for the course and can take home the exercises and code packages and projects developed within the course via a provided USB.
It’s easy enough to build a website that meets Canadian Government Standards; but just setting up a website misses to true value of a digital presence. According to industry standards, the cost of implementing Self-service portals can save you anywhere from 11-52 times more per ticket or request. This can only be implemented effectively by having a fully automated intelligent portal with a well defined Customer Engagement Methodology. This course walks students through these better practices with Dynamics Portals/ADX and other eServices tools used and accepted in the public sector today.
The big question: Configuration vs. Customization? Since 2013, Dynamics CRM/xRM has been a tool where most projects could be configured with no development, meeting all must-have features for end users with no code. In this course, we reveal the secret to how we've been doing this for years by giving students in-depth design practices and tools to fully leverage Dynamics CRM out of the box (OOB). Our goal is to offer options for those avoiding or reducing custom coding. This 4-day course picks up where the entry-level Bootcamp finishes and brings users up to speed on the most relevant and free configuration tools available to custom coding averse application specialists, business analysts and programmer analysts alike.