The Eperformance Training Academy
We are on a mission to educate and consult in the public sector. From webinars on Grants Management, to technical sessions on Dynamics CRM, the Eperformance Training Academy is here to bring you up to speed whether your skillset is entry-level or highly technical.
Have a look at our events for upcoming webinars and courses and register today.
Have a look at our course listing to see what fits your needs.
This 5 day boot camp combines 3 courses into one to give students a full perspective of CRM Dynamics 2013 through 365, how to use its existing features as well as how to use the configurable and customizable features of the software.
The big question: Configuration vs. Customization? Since 2013, Dynamics CRM/xRM has been a tool where most projects could be configured with no development, meeting all must-have features for end users with no code. In this course, we reveal the secret to how we've been doing this for years by giving students in-depth design practices and tools to fully leverage Dynamics CRM out of the box (OOB). Our goal is to offer options for those avoiding or reducing custom coding. This 4-day course picks up where the entry-level Bootcamp finishes and brings users up to speed on the most relevant and free configuration tools available to custom coding averse application specialists, business analysts and programmer analysts alike.
It’s easy enough to build a website that meets Canadian Government Standards; but just setting up a website misses to true value of a digital presence. According to industry standards, the cost of implementing Self-service portals can save you anywhere from 11-52 times more per ticket or request. This can only be implemented effectively by having a fully automated intelligent portal with a well defined Customer Engagement Methodology. This course walks students through these better practices with Dynamics Portals/ADX and other eServices tools used and accepted in the public sector today.