Below is a list of all of our courses and if applicable, upcoming webinars. Open any of the links below for more details.

  • 0502 - Microsoft Dynamics CRM 2015|16/365 Developer Boot Camp

    Mon, 24 Sep 2018 13:00:00 GMTThu, 27 Sep 2018 20:30:00 GMT

    This 4 day course focuses on extending Microsoft Dynamics CRM 2016 beyond the out of the box features and takes up where the Dynamics CRM Boot camp leaves off. A variety of code samples and exercises are provided to ensure the most common and useful extensions are reviewed with physical take-aways for students. The 4 days focus around the following major topics:

    Day 1 – Advanced Configuration & Tools: Workflows, Dialogs, the Ribbon Workbench and SDK Tools

    Day 2 – Minor Coding: JavaScript, Web Resources, XML – Sitemap, Charts, FetchXML and RDLs

    Day 3 – Plugin and Web Service Development

    Day 4 – Interfacing: Mastering the API

    Modules all contain a hands on approach, students can bring their own laptops or use the ones provided for the course and can take home the exercises and code packages and projects developed within the course via a provided USB.

  • 0204 - Microsoft Dynamics CRM 2013 to 16/365 Boot Camp for Government

    Mon, 01 Oct 2018 13:00:00 GMTFri, 05 Oct 2018 20:30:00 GMT

    This 5 day boot camp combines 3 courses into one to give students a full perspective of CRM Dynamics 2013 through 365, how to use its existing features as well as how to use the configurable and customizable features of the software.

  • 0105 - Introduction to Contract Lifecycle Management in Dynamics CRM

    Mon, 22 Oct 2018 13:00:00 GMTTue, 23 Oct 2018 20:30:00 GMT

    In many places of the public sector, there is no quote/sales process that leads to a contract. This 2-day course reviews Dynamics CRM implementations and configuration options as solutions to Contract Lifecycle Management (CLM) for organizations focused on procurement, contracts management and project based contracts management.

  • 0301 - Advanced Reporting in Dynamics CRM 2011 to 2016/365

    Wed, 24 Oct 2018 13:00:00 GMTFri, 26 Oct 2018 12:00:00 GMT

    This course looks at the fundamentals of reporting in Microsoft Dynamics CRM for any current version available.

  • 0502 - Microsoft Dynamics CRM 2015|16/365 Developer Boot Camp

    Mon, 29 Oct 2018 13:00:00 GMTThu, 01 Nov 2018 20:30:00 GMT

    This 4 day course focuses on extending Microsoft Dynamics CRM 2016 beyond the out of the box features and takes up where the Dynamics CRM Boot camp leaves off. A variety of code samples and exercises are provided to ensure the most common and useful extensions are reviewed with physical take-aways for students. The 4 days focus around the following major topics:

    Day 1 – Advanced Configuration & Tools: Workflows, Dialogs, the Ribbon Workbench and SDK Tools

    Day 2 – Minor Coding: JavaScript, Web Resources, XML – Sitemap, Charts, FetchXML and RDLs

    Day 3 – Plugin and Web Service Development

    Day 4 – Interfacing: Mastering the API

    Modules all contain a hands on approach, students can bring their own laptops or use the ones provided for the course and can take home the exercises and code packages and projects developed within the course via a provided USB.

  • 1201 -Portals for Dynamics CRM and Customer Experience Management (CEM) Bootcamp

    Mon, 19 Nov 2018 14:00:00 GMTFri, 23 Nov 2018 13:00:00 GMT

    It’s easy enough to build a website that meets Canadian Government Standards; but just setting up a website misses to true value of a digital presence. According to industry standards, the cost of implementing Self-service portals can save you anywhere from 11-52 times more per ticket or request. This can only be implemented effectively by having a fully automated intelligent portal with a well defined Customer Engagement Methodology. This course walks students through these better practices with Dynamics Portals/ADX and other eServices tools used and accepted in the public sector today.

  • 0204 - Microsoft Dynamics CRM 2013 to 16/365 Boot Camp for Government

    Mon, 26 Nov 2018 14:00:00 GMTFri, 30 Nov 2018 21:30:00 GMT

    This 5 day boot camp combines 3 courses into one to give students a full perspective of CRM Dynamics 2013 through 365, how to use its existing features as well as how to use the configurable and customizable features of the software.

  • 0102 - Introduction to CRM 2015|16 for Public Sector

    Fri, 07 Dec 2018 13:00:00 GMTFri, 07 Dec 2018 21:30:00 GMT

    A one day instructor-led course providing an introduction to Microsoft Dynamics CRM 2015 and 2016.

  • 0303 - Dynamics xRM No Code Solution Specialist Bootcamp

    Mon, 10 Dec 2018 14:00:00 GMTTue, 11 Dec 2018 21:30:00 GMT

    The big question: Configuration vs. Customization? Since 2013, Dynamics CRM/xRM has been a tool where most projects could be configured with no development, meeting all must-have features for end users with no code. In this course, we reveal the secret to how we've been doing this for years by giving students in-depth design practices and tools to fully leverage Dynamics CRM out of the box (OOB). Our goal is to offer options for those avoiding or reducing custom coding. This 4-day course picks up where the entry-level Bootcamp finishes and brings users up to speed on the most relevant and free configuration tools available to custom coding averse application specialists, business analysts and programmer analysts alike.

  • 1201 -Portals for Dynamics CRM and Customer Experience Management (CEM) Bootcamp

    Mon, 25 Jun 2018 13:00:00 GMTFri, 29 Jun 2018 20:30:00 GMT

    It’s easy enough to build a website that meets Canadian Government Standards; but just setting up a website misses to true value of a digital presence. According to industry standards, the cost of implementing Self-service portals can save you anywhere from 11-52 times more per ticket or request. This can only be implemented effectively by having a fully automated intelligent portal with a well defined Customer Engagement Methodology. This course walks students through these better practices with Dynamics Portals/ADX and other eServices tools used and accepted in the public sector today.

  • 0204 - Microsoft Dynamics CRM 2013 to 16/365 Boot Camp for Government

    Mon, 18 Jun 2018 13:00:00 GMTFri, 22 Jun 2018 20:30:00 GMT

    This 5 day boot camp combines 3 courses into one to give students a full perspective of CRM Dynamics 2013 through 365, how to use its existing features as well as how to use the configurable and customizable features of the software.

  • Certified Network Defender

    Mon, 11 Jun 2018 13:00:00 GMTFri, 15 Jun 2018 20:00:00 GMT

    The Certified Network Defender (CND) certification program focuses on creating Network Administrators who are trained on protecting, detecting and responding to the threats on the network. Network administrators are usually familiar with network components, traffic, performance and utilization, network topology, location of each system, security policy, etc. A CND will get the fundamental understanding of the true construct of data transfer, network technologies, software technologies so that the they understand how networks operate, understand what software is automating and how to analyze the subject material. In addition, network defense fundamentals, the application of network security controls, protocols, perimeter appliances, secure IDS, VPN and firewall configuration, intricacies of network traffic signature, analysis and vulnerability scanning are also covered which will help the Network Administrator design greater network security policies and successful incident response plans..

    CND is a skills-based, lab intensive program based on a job-task analysis and cybersecurity education framework presented by the National Initiative of Cybersecurity Education (NICE).

  • Certified Information Privacy Manager (CIPM)

    Wed, 06 Jun 2018 13:00:00 GMTThu, 07 Jun 2018 20:30:00 GMT

    Make a difference in your organization and in your career. The CIPM designation says that you’re a leader in privacy program administration and that you've got the goods to establish, maintain and manage a privacy program across all stages of its lifecycle. The CIPM is the world’s first and only certification in privacy program management. When you earn a CIPM, it shows that you don’t just know privacy regulations—you know how to make it work for your organization. In other words, you’re the go-to person for day-to-day operations when it comes to privacy.

  • Certified Information Privacy Professional Canada (CIPP/C)

    Mon, 04 Jun 2018 13:00:00 GMTTue, 05 Jun 2018 20:00:00 GMT

    The IAPP offers the most encompassing, up-to-date and sought-after global training and certification program for privacy and data protection. The Certified Information Privacy Professional (CIPP) helps organizations around the world bolster compliance and risk mitigation practices, and arms practitioners with the insight needed to add more value to their businesses. It will show the world that you know privacy laws and regulations and how to apply them, and that you know how to secure your place in the information economy. When you earn a CIPP credential, it means you’ve gained a foundational understanding of broad global concepts of privacy and data protection law and practice, including: jurisdictional laws, regulations and enforcement models; essential privacy concepts and principals; legal requirements for handling and transferring data and more.

  • Certified Ethical Hacker

    Mon, 28 May 2018 13:00:00 GMTFri, 01 Jun 2018 20:00:00 GMT

    A Certified Ethical Hacker is a skilled professional who understands and knows how to look for weaknesses and vulnerabilities in target systems and uses the same knowledge and tools as a malicious hacker, but in a lawful and legitimate manner to assess the security posture of a target system(s). The CEH credential certifies individuals in the specific network security discipline of Ethical Hacking from a vendor-neutral perspective.

  • 0701 - Installation in Microsoft Dynamics CRM 2016

    Tue, 22 May 2018 13:00:00 GMTThu, 24 May 2018 20:30:00 GMT

    This two-day instructor-led course provides students with the knowledge and skills to install and implement Dynamics CRM 2016 and its components.

  • 1101 - Planning and Strategizing Dynamics Implementations and Solution Architecture

    Tue, 22 May 2018 13:00:00 GMTThu, 24 May 2018 12:00:00 GMT

    Building a single Dynamics CRM solution for one user group should be straight-forward. Building a Single Dynamics instance for 5 business units, or 5 separate implementations for multiple business units can be trickier. This Course educates students on how plan a more than single Dynamics implementation. It looks at planning multiple implementations for the enterprise over time, how to order each implementation due to certain considerations, and how to preserve and reuse complex configurations within a robust Application Architecture. Unique tools and a custom features database are reviewed to give students an edge over typical project management and solution strategy, built by leading industry experts.

  • Webinar: Enterprise Grants Management in the Federal and Provincial Governments of Canada

    Thu, 17 May 2018 15:00:00 GMTThu, 17 May 2018 16:00:00 GMT

    One of the trickiest challenges with Granting organizations is establishing consistent structures and risk categories for evaluating and allotting time to administering grant files. This webinar focuses on the risk management approach to allocating operating time on grant files. A demonstration of a successful implementation of this methodology follows.

  • 0105 - Introduction to Contract Lifecycle Management in Dynamics CRM

    Tue, 01 May 2018 13:00:00 GMTWed, 02 May 2018 12:00:00 GMT

    In many places of the public sector, there is no quote/sales process that leads to a contract. This 2-day course reviews Dynamics CRM implementations and configuration options as solutions to Contract Lifecycle Management (CLM) for organizations focused on procurement, contracts management and project based contracts management.

  • 0204 - Microsoft Dynamics CRM 2013 to 16/365 Boot Camp for Government

    Mon, 23 Apr 2018 13:00:00 GMTFri, 27 Apr 2018 20:30:00 GMT

    This 5 day boot camp combines 3 courses into one to give students a full perspective of CRM Dynamics 2013 through 365, how to use its existing features as well as how to use the configurable and customizable features of the software.

  • 0301 - Advanced Reporting in Dynamics CRM 2011 to 2016/365

    Wed, 18 Apr 2018 13:00:00 GMTFri, 20 Apr 2018 20:30:00 GMT

    This course looks at the fundamentals of reporting in Microsoft Dynamics CRM for any current version available.

  • 0303 - Dynamics xRM No Code Solution Specialist Bootcamp

    Mon, 16 Apr 2018 13:00:00 GMTTue, 17 Apr 2018 20:30:00 GMT

    The big question: Configuration vs. Customization? Since 2013, Dynamics CRM/xRM has been a tool where most projects could be configured with no development, meeting all must-have features for end users with no code. In this course, we reveal the secret to how we've been doing this for years by giving students in-depth design practices and tools to fully leverage Dynamics CRM out of the box (OOB). Our goal is to offer options for those avoiding or reducing custom coding. This 4-day course picks up where the entry-level Bootcamp finishes and brings users up to speed on the most relevant and free configuration tools available to custom coding averse application specialists, business analysts and programmer analysts alike.

  • 1201 -Portals for Dynamics CRM and Customer Experience Management (CEM) Bootcamp

    Mon, 19 Mar 2018 13:00:00 GMTFri, 23 Mar 2018 20:30:00 GMT

    It’s easy enough to build a website that meets Canadian Government Standards; but just setting up a website misses to true value of a digital presence. According to industry standards, the cost of implementing Self-service portals can save you anywhere from 11-52 times more per ticket or request. This can only be implemented effectively by having a fully automated intelligent portal with a well defined Customer Engagement Methodology. This course walks students through these better practices with Dynamics Portals/ADX and other eServices tools used and accepted in the public sector today.

  • Webinar: Dynamics CRM: Enterprise Portals for Government

    Thu, 08 Mar 2018 16:00:00 GMTThu, 08 Mar 2018 17:00:00 GMT

    One of the highest value integrations for streamlining a government program is optimizing and facilitating online. Whether the purpose of these forms are to complete an application process, submit a claim or complete an online review process there is no question that government programs benefit from these.
    This webinar looks at successful portal implementations that cover a range of typical government needs and connect directly to CRM out of the box within industry.

  • 0204 - Microsoft Dynamics CRM 2013 to 16/365 Boot Camp for Government

    Mon, 05 Mar 2018 14:00:00 GMTFri, 09 Mar 2018 21:00:00 GMT

    This 5 day boot camp combines 3 courses into one to give students a full perspective of CRM Dynamics 2013 through 365, how to use its existing features as well as how to use the configurable and customizable features of the software.

  • 0204 - Microsoft Dynamics CRM 2013 to 16/365 Boot Camp for Government

    Mon, 26 Feb 2018 14:00:00 GMTFri, 02 Mar 2018 21:30:00 GMT

    This 5 day boot camp combines 3 courses into one to give students a full perspective of CRM Dynamics 2013 through 365, how to use its existing features as well as how to use the configurable and customizable features of the software.