Below is a list of all of our courses and if applicable, upcoming webinars. Open any of the links below for more details.

  • 1201 -Portals for Dynamics CRM and Customer Experience Management (CEM) Bootcamp

    Mon, 13 May 2019 13:00:00 GMTFri, 17 May 2019 20:30:00 GMT

    It’s easy enough to build a website that meets Canadian Government Standards; but just setting up a website misses to true value of a digital presence. According to industry standards, the cost of implementing Self-service portals can save you anywhere from 11-52 times more per ticket or request. This can only be implemented effectively by having a fully automated intelligent portal with a well defined Customer Engagement Methodology. This course walks students through these better practices with Dynamics Portals/ADX and other eServices tools used and accepted in the public sector today.

  • 0303 - Dynamics xRM No Code Solution Specialist Bootcamp

    Tue, 21 May 2019 13:00:00 GMTWed, 22 May 2019 20:30:00 GMT

    The big question: Configuration vs. Customization? Since 2013, Dynamics CRM/xRM has been a tool where most projects could be configured with no development, meeting all must-have features for end users with no code. In this course, we reveal the secret to how we've been doing this for years by giving students in-depth design practices and tools to fully leverage Dynamics CRM out of the box (OOB). Our goal is to offer options for those avoiding or reducing custom coding. This 4-day course picks up where the entry-level Bootcamp finishes and brings users up to speed on the most relevant and free configuration tools available to custom coding averse application specialists, business analysts and programmer analysts alike.

  • 0105 - Introduction to Contract Lifecycle Management in Dynamics CRM

    Thu, 23 May 2019 13:00:00 GMTFri, 24 May 2019 20:30:00 GMT

    In many places of the public sector, there is no quote/sales process that leads to a contract. This 2-day course reviews Dynamics CRM implementations and configuration options as solutions to Contract Lifecycle Management (CLM) for organizations focused on procurement, contracts management and project based contracts management.

  • 0102 - Introduction to CRM 2015|16 for Public Sector

    Mon, 27 May 2019 13:00:00 GMTMon, 27 May 2019 20:30:00 GMT

    A one day instructor-led course providing an introduction to Microsoft Dynamics CRM 2015 and 2016.

  • 0204 - Microsoft Dynamics CRM 2013 to 365 Boot Camp for Government

    Mon, 27 May 2019 13:00:00 GMTFri, 31 May 2019 20:30:00 GMT

    This 5 day boot camp combines 3 courses into one to give students a full perspective of CRM Dynamics 2013 through 365, how to use its existing features as well as how to use the configurable and customizable features of the software.

  • 0502 - Microsoft Dynamics CRM 2015|16/365 Developer Boot Camp

    Mon, 17 Jun 2019 13:00:00 GMTThu, 20 Jun 2019 20:30:00 GMT

    This 4 day course focuses on extending Microsoft Dynamics CRM 2016 beyond the out of the box features and takes up where the Dynamics CRM Boot camp leaves off. A variety of code samples and exercises are provided to ensure the most common and useful extensions are reviewed with physical take-aways for students. The 4 days focus around the following major topics:

    Day 1 – Advanced Configuration & Tools: Workflows, Dialogs, the Ribbon Workbench and SDK Tools

    Day 2 – Minor Coding: JavaScript, Web Resources, XML – Sitemap, Charts, FetchXML and RDLs

    Day 3 – Plugin and Web Service Development

    Day 4 – Interfacing: Mastering the API

    Modules all contain a hands on approach, students can bring their own laptops or use the ones provided for the course and can take home the exercises and code packages and projects developed within the course via a provided USB.

  • 0102 - Introduction to CRM 2015|16 for Public Sector

    Mon, 24 Jun 2019 13:00:00 GMTMon, 24 Jun 2019 20:30:00 GMT

    A one day instructor-led course providing an introduction to Microsoft Dynamics CRM 2015 and 2016.

  • 0301 - Advanced Reporting in Dynamics CRM 2011 to 2016/365

    Wed, 26 Jun 2019 13:00:00 GMTFri, 28 Jun 2019 20:30:00 GMT

    This course looks at the fundamentals of reporting in Microsoft Dynamics CRM for any current version available.

  • 0303 - Dynamics xRM No Code Solution Specialist Bootcamp

    Thu, 18 Jul 2019 13:00:00 GMTFri, 19 Jul 2019 20:30:00 GMT

    The big question: Configuration vs. Customization? Since 2013, Dynamics CRM/xRM has been a tool where most projects could be configured with no development, meeting all must-have features for end users with no code. In this course, we reveal the secret to how we've been doing this for years by giving students in-depth design practices and tools to fully leverage Dynamics CRM out of the box (OOB). Our goal is to offer options for those avoiding or reducing custom coding. This 4-day course picks up where the entry-level Bootcamp finishes and brings users up to speed on the most relevant and free configuration tools available to custom coding averse application specialists, business analysts and programmer analysts alike.

  • 0502 - Microsoft Dynamics CRM 2015|16/365 Developer Boot Camp

    Tue, 23 Apr 2019 13:00:00 GMTFri, 26 Apr 2019 20:30:00 GMT

    This 4 day course focuses on extending Microsoft Dynamics CRM 2016 beyond the out of the box features and takes up where the Dynamics CRM Boot camp leaves off. A variety of code samples and exercises are provided to ensure the most common and useful extensions are reviewed with physical take-aways for students. The 4 days focus around the following major topics:

    Day 1 – Advanced Configuration & Tools: Workflows, Dialogs, the Ribbon Workbench and SDK Tools

    Day 2 – Minor Coding: JavaScript, Web Resources, XML – Sitemap, Charts, FetchXML and RDLs

    Day 3 – Plugin and Web Service Development

    Day 4 – Interfacing: Mastering the API

    Modules all contain a hands on approach, students can bring their own laptops or use the ones provided for the course and can take home the exercises and code packages and projects developed within the course via a provided USB.

  • 0102 - Introduction to CRM 2015|16 for Public Sector

    Thu, 18 Apr 2019 12:00:00 GMTThu, 18 Apr 2019 20:30:00 GMT

    A one day instructor-led course providing an introduction to Microsoft Dynamics CRM 2015 and 2016.

  • 0301 - Advanced Reporting in Dynamics CRM 2011 to 2016/365

    Mon, 15 Apr 2019 13:00:00 GMTWed, 17 Apr 2019 20:30:00 GMT

    This course looks at the fundamentals of reporting in Microsoft Dynamics CRM for any current version available.

  • 0204 - Microsoft Dynamics CRM 2013 to 365 Boot Camp for Government

    Mon, 25 Mar 2019 13:00:00 GMTFri, 29 Mar 2019 20:30:00 GMT

    This 5 day boot camp combines 3 courses into one to give students a full perspective of CRM Dynamics 2013 through 365, how to use its existing features as well as how to use the configurable and customizable features of the software.

  • 1201 -Portals for Dynamics CRM and Customer Experience Management (CEM) Bootcamp

    Mon, 18 Mar 2019 13:00:00 GMTFri, 22 Mar 2019 20:30:00 GMT

    It’s easy enough to build a website that meets Canadian Government Standards; but just setting up a website misses to true value of a digital presence. According to industry standards, the cost of implementing Self-service portals can save you anywhere from 11-52 times more per ticket or request. This can only be implemented effectively by having a fully automated intelligent portal with a well defined Customer Engagement Methodology. This course walks students through these better practices with Dynamics Portals/ADX and other eServices tools used and accepted in the public sector today.

  • 0502 - Microsoft Dynamics CRM 2015|16/365 Developer Boot Camp

    Mon, 25 Feb 2019 14:00:00 GMTThu, 28 Feb 2019 21:30:00 GMT

    This 4 day course focuses on extending Microsoft Dynamics CRM 2016 beyond the out of the box features and takes up where the Dynamics CRM Boot camp leaves off. A variety of code samples and exercises are provided to ensure the most common and useful extensions are reviewed with physical take-aways for students. The 4 days focus around the following major topics:

    Day 1 – Advanced Configuration & Tools: Workflows, Dialogs, the Ribbon Workbench and SDK Tools

    Day 2 – Minor Coding: JavaScript, Web Resources, XML – Sitemap, Charts, FetchXML and RDLs

    Day 3 – Plugin and Web Service Development

    Day 4 – Interfacing: Mastering the API

    Modules all contain a hands on approach, students can bring their own laptops or use the ones provided for the course and can take home the exercises and code packages and projects developed within the course via a provided USB.

  • 0204 - Microsoft Dynamics CRM 2013 to 365 Boot Camp for Government

    Mon, 18 Feb 2019 14:00:00 GMTFri, 22 Feb 2019 21:30:00 GMT

    This 5 day boot camp combines 3 courses into one to give students a full perspective of CRM Dynamics 2013 through 365, how to use its existing features as well as how to use the configurable and customizable features of the software.

  • 0102 - Introduction to CRM 2015|16 for Public Sector

    Fri, 15 Feb 2019 14:00:00 GMTFri, 15 Feb 2019 21:30:00 GMT

    A one day instructor-led course providing an introduction to Microsoft Dynamics CRM 2015 and 2016.

  • 0204 - Microsoft Dynamics CRM 2013 to 365 Boot Camp for Government

    Mon, 21 Jan 2019 14:00:00 GMTFri, 25 Jan 2019 21:30:00 GMT

    This 5 day boot camp combines 3 courses into one to give students a full perspective of CRM Dynamics 2013 through 365, how to use its existing features as well as how to use the configurable and customizable features of the software.

  • 0502 - Microsoft Dynamics CRM 2015|16/365 Developer Boot Camp

    Mon, 14 Jan 2019 14:00:00 GMTThu, 17 Jan 2019 21:30:00 GMT

    This 4 day course focuses on extending Microsoft Dynamics CRM 2016 beyond the out of the box features and takes up where the Dynamics CRM Boot camp leaves off. A variety of code samples and exercises are provided to ensure the most common and useful extensions are reviewed with physical take-aways for students. The 4 days focus around the following major topics:

    Day 1 – Advanced Configuration & Tools: Workflows, Dialogs, the Ribbon Workbench and SDK Tools

    Day 2 – Minor Coding: JavaScript, Web Resources, XML – Sitemap, Charts, FetchXML and RDLs

    Day 3 – Plugin and Web Service Development

    Day 4 – Interfacing: Mastering the API

    Modules all contain a hands on approach, students can bring their own laptops or use the ones provided for the course and can take home the exercises and code packages and projects developed within the course via a provided USB.

  • 0303 - Dynamics xRM No Code Solution Specialist Bootcamp

    Mon, 17 Dec 2018 14:00:00 GMTTue, 18 Dec 2018 21:30:00 GMT

    The big question: Configuration vs. Customization? Since 2013, Dynamics CRM/xRM has been a tool where most projects could be configured with no development, meeting all must-have features for end users with no code. In this course, we reveal the secret to how we've been doing this for years by giving students in-depth design practices and tools to fully leverage Dynamics CRM out of the box (OOB). Our goal is to offer options for those avoiding or reducing custom coding. This 4-day course picks up where the entry-level Bootcamp finishes and brings users up to speed on the most relevant and free configuration tools available to custom coding averse application specialists, business analysts and programmer analysts alike.

  • 0204 - Microsoft Dynamics CRM 2013 to 365 Boot Camp for Government

    Mon, 10 Dec 2018 14:00:00 GMTFri, 14 Dec 2018 21:30:00 GMT

    This 5 day boot camp combines 3 courses into one to give students a full perspective of CRM Dynamics 2013 through 365, how to use its existing features as well as how to use the configurable and customizable features of the software.

  • 0102 - Introduction to CRM 2015|16 for Public Sector

    Fri, 07 Dec 2018 13:00:00 GMTFri, 07 Dec 2018 21:30:00 GMT

    A one day instructor-led course providing an introduction to Microsoft Dynamics CRM 2015 and 2016.

  • 0204 - Microsoft Dynamics CRM 2013 to 365 Boot Camp for Government

    Mon, 26 Nov 2018 14:00:00 GMTFri, 30 Nov 2018 21:30:00 GMT

    This 5 day boot camp combines 3 courses into one to give students a full perspective of CRM Dynamics 2013 through 365, how to use its existing features as well as how to use the configurable and customizable features of the software.

  • 0204 - Microsoft Dynamics CRM 2013 to 365 Boot Camp for Government

    Mon, 26 Nov 2018 14:00:00 GMTFri, 30 Nov 2018 21:30:00 GMT

    This 5 day boot camp combines 3 courses into one to give students a full perspective of CRM Dynamics 2013 through 365, how to use its existing features as well as how to use the configurable and customizable features of the software.

  • 1201 -Portals for Dynamics CRM and Customer Experience Management (CEM) Bootcamp

    Tue, 20 Nov 2018 14:00:00 GMTFri, 23 Nov 2018 13:00:00 GMT

    It’s easy enough to build a website that meets Canadian Government Standards; but just setting up a website misses to true value of a digital presence. According to industry standards, the cost of implementing Self-service portals can save you anywhere from 11-52 times more per ticket or request. This can only be implemented effectively by having a fully automated intelligent portal with a well defined Customer Engagement Methodology. This course walks students through these better practices with Dynamics Portals/ADX and other eServices tools used and accepted in the public sector today.

  • 0204 - Microsoft Dynamics CRM 2013 to 365 Boot Camp for Government

    Mon, 29 Oct 2018 13:00:00 GMTFri, 02 Nov 2018 20:30:00 GMT

    This 5 day boot camp combines 3 courses into one to give students a full perspective of CRM Dynamics 2013 through 365, how to use its existing features as well as how to use the configurable and customizable features of the software.

  • 0301 - Advanced Reporting in Dynamics CRM 2011 to 2016/365

    Wed, 24 Oct 2018 13:00:00 GMTFri, 26 Oct 2018 12:00:00 GMT

    This course looks at the fundamentals of reporting in Microsoft Dynamics CRM for any current version available.

  • 0105 - Introduction to Contract Lifecycle Management in Dynamics CRM

    Mon, 22 Oct 2018 13:00:00 GMTTue, 23 Oct 2018 20:30:00 GMT

    In many places of the public sector, there is no quote/sales process that leads to a contract. This 2-day course reviews Dynamics CRM implementations and configuration options as solutions to Contract Lifecycle Management (CLM) for organizations focused on procurement, contracts management and project based contracts management.